Julie Anderson
Director of Customer Relations
- Joined Denver Water as manager of Customer Care in 2008.
- Named director of Customer Relations in 2011.
- Group manager of Molson Coors Brewing Company’s consumer affairs department, where she oversaw all North American contact center operations, 2001-2008.
- Manager of the advisor and investor services contact center for OppenheimerFunds, 1996-2001.
- Bachelor of Science degree in business administration from the University of Colorado.
- Past president of the International Customer Service Association of Colorado.
- Past chair of the Rocky Mountain Section of the American Water Works Association’s customer service committee.
- Member of the Denver Executive Call Center Forum.
Under the direction of the Manager/CEO, the Customer Relations Division promotes a customer-centric approach that spans the customer’s lifecycle at Denver Water. Working closely together within the sections, the division plays a significant part in driving continuous process improvement that ensures fiscal responsibility to our ratepayers while building and maintaining open and honest communication that results in positive and productive customer relationships.
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Field Services
Field Services provides a wide range of services to customers, primarily at their properties. With the assistance of a small administrative support team, field personnel create and abolish water taps, install and retire meters, assure meter accuracy, collect and process meter readings, meet with customers on-site to investigate and resolve problems, ensure adherence to Denver Water's Operating Rules and Engineering Standards, and assure proper operation of metered services. They maintain contact with individual customers, contractors, developers, engineers, vendors, distributors and other water utilities to provide state-of-the-art solutions for water service lines, meters, meter reading and meter maintenance.
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Customer Care
Customer Care advocates for, satisfies and creates trust with our customers by providing complete resolution to their contact and demonstrating that Denver Water cares. They provide a variety of services to our customers through the Call Center, Account Management Group and Field Support and Dispatch Team. They ensure service quality, transaction accuracy and process efficiency through the Quality Assurance and Reporting Team. They act as the central point for customer contact into Denver Water and serve as a liaison for the customer, resolving inquiries and concerns by utilizing their many partnerships within Denver Water. They recognize key issues and communicate them into the organization. They maintain a focus on operational excellence while striving to provide an outstanding customer experience.
To speak to a representative call 303-893-2444 from 7:30 a.m. to 5:30 p.m. Monday — Friday or send an email.
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Water Sales and Licensing
Water Sales and Licensing guides new customers and developers through the process of obtaining a connection to Denver Water’s system. This group works with customers from plan inception up until they have a water meter set. This involves coordinating review of water plans, issuing tap licenses, collecting system development and participation charges, and issuing and billing hydrant permits. They maintain nonfinancial tap records and are responsible for data quality management. Water Sales and Licensing works closely with the City of Denver’s Development Review Committee and more than 60 outside-city water distributors. This section also administers the contracts that govern treated water sales to, and through, these distributors. Water Sales and Licensing also is home to the CIS Business Support Team and the Mail Room.