Distributors: Outside City Customers

Outside the City and County of Denver, Denver Water provides residential water service through contractual relationships with distributors.

There are three main kinds of contracts for residential water service outside the City and County of Denver: 

  • Total Service — Under Total Service contracts, Denver Water owns the water system and is responsible for its operation, maintenance and replacement. Denver Water reads each individual customer’s meter and bills each individual customer at the established “Total Service” rate. In Total Service Areas, water service is provided to the customers in the same manner as that provided to customers inside Denver.
  • Read and Bill — Under Read and Bill contracts, the distributor owns and is responsible for construction, operation, maintenance, and replacement of its water system into which Denver Water delivers water. Denver Water reads the meter of each individual customer and bills each individual customer at the established “Read and Bill” rate.
  • Master Meter — A Master Meter distributor owns and is responsible for construction, operation, maintenance, and replacement of its water system. Denver Water delivers water to the distributor through one or more master meters and bills the distributor at the established “Wholesale (Master Meter)” rate. The Distributor, not Denver Water, is responsible for reading the meters of its individual customers and for billing its individual customers according to rate schedules established by the Distributor.

Contact

If you have a water service problem or billing issue and are unsure which type of water service you receive or who your distributor is, contact Denver Water Customer Care at 303-893-2444.

Hydrant Customers

Before using a hydrant, confirm if you are within the City and County of Denver or if the hydrant falls under a Denver Water distributor boundary. Non-Denver Water hydrants may require an additional permit before use.

For more information or to confirm service area location, contact Water Sales at 303-628-6100.