Be in the H2Know

Pay Bill & Account Management

Payment Methods

  • Pay your water/sewer bill automatically
  • Save postage
  • Never pay late

You can sign up by registering for Denver Water Online. See Account Management below.

More information about Auto Pay.

  • No more paper bills
  • Receive and pay directly from your email
  • Continuous service

You can sign up by registering for Denver Water Online. See Account Management below.

More information about e-bill.

  • One-time payments only
  • Pay from checking, savings, money market account, or with an ATM/Debit, Visa, MasterCard or Discover
  • Useful for last-minute payments

More information about Web Pay.

Log in to Web Pay

Don’t forget your bill again! Sign up to receive payment alerts and pay your Denver Water bill from your mobile phone.

  • Sign up for check (ACH) or credit card payments
  • Save postage
  • Save time

How do I sign up for text payments and reminders?

  1. Register through Denver Water Online. All you need is your Account Number and Customer ID (both located at the top of your bill).
    • Then select Pay Bill from the Account Overview page. Follow the prompts to sign up for ACH text payment or Credit Card text payment.
  2. You can also sign up by calling 1-800-556-0292.
    • You’ll be prompted to enter your Denver Water account number, customer ID, mobile phone number, bank routing information or card number, and ZIP code.
  3. Either way, after you sign up, you’ll receive a text message to confirm your enrollment in Text Payment; simply reply “H2O.”
  4. Every month you’ll receive a bill reminder five days before your bill is due.

No service fee is charged, but text messaging and data rates from your mobile phone provider* may apply.

*Note: Check if your mobile phone carrier is participating.

More information about Text Payment.

  • Call 1-800-556-0292
  • Free automated service with step-by-step instructions
  • Accepts checks, ATM/Debit, Visa, MasterCard and Discover
  • Available 24/7


  • Speak to a Customer Care Specialist
  • For delinquent notices or other special situations
  • Available during regular business hours
  • Pay by check, ATM/Debit, Visa, MasterCard or Discover
  • Call 303-893-2444

More information about Pay by Phone.

  • Cash payments or PIN-based debit-cards at most metro-area Western Union agent locations. Call to confirm service hours.
  • Have your statement with you so you can relay your account number and customer ID.

Please note: If you are subject to service disconnection, payment by this method may not prevent a delinquent turn-off. Please call Customer Care at 303-893-2444.

More information about Pay in Person.

Account Management

Online self-service saves time! Register for Denver Water Online today for 24/7 access to:

  • View and pay your bill
  • Sign up and manage automatic payments
  • Sign up and manage your e-bill preferences
  • View bill and payment histories
  • View two years of water-use history
  • Update your contact information
  • Opt-in for water outage notifications

Denver Water Online registration is a one-time secure process that will only take you a few minutes to complete. All you need is your Customer ID and Account Number (both located at the PDF document top of your bill).

Start managing your account today.

Customer Care

*Please allow up to two business days for replies to email. If immediate assistance is needed, please call during normal business hours.

Correspondence Mailing Address:
1600 W. 12th Ave.
Denver, CO 80204-3412

Pay by Mail Address:
P.O. Box 173343
Denver, CO 80217-3343

Is your account past due?

We get it. Life happens and a financial hardship can happen to anyone. We offer payment extensions and arrangements for more manageable payments. Additionally, a partial payment is better than no payment and may keep the water on. If you would like to discuss your options, please contact Customer Care at 303-893-2444 during normal business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m. We want to help!