Automatic Payment Plan (APP): FAQs

The automatic deductions should begin with the next billing statement after receiving your authorization. Just in case, keep paying your bill until your statement reflects that you are set up for automatic payments.

You will continue to receive bills in the mail that tell you the amount due. On the payment due date, APP will contact your bank, and your bank will automatically deduct that amount from your account.

Yes. Denver Water takes your financial information very seriously. Your information is submitted over a secure encrypted Web page.

You can go to the online form (be sure to select Current APP Customer Making Changes in the Request Type section).

Or if you prefer, you can print and fill out a new Automatic Payment Plan authorization form (PDF) and mail it along with a voided check or savings deposit slip from your new account.

Sure! To receive e-bills and pay automatically requires two steps.

1. Subscribe to receive a Denver Water e-bill.
2. Choose one of the following options to set up direct debit/automatic payments:
   1. You can enroll in Denver Water’s free Automatic Payment Plan. You will receive electronic bills in your e-mail that will specify the amount to be deducted from your checking or savings account. When your electronic bill arrives, simply review it and file it. The Automatic Payment Plan will automatically process your direct debit payment. Do not pay the e-bill (ignore the Bill Pay button) if you are paying through our Automatic Payment Plan, because this will result in duplicate payments.
   2. If you are already enrolled in an online bill pay service, such as a bank or credit union, it’s very common for these services to provide an Auto Pay feature. Contact your service provider to learn how to “turn on” this payment option.

If you already use Denver Water/s Automatic Payment Plan, you can set up an e-billing account, and then cancel APP. Remember to cancel your Automatic Payment Plan, or you may automatically pay your bill twice.

To change bill payment methods, simply:

1. Subscribe  to e-billing by providing Denver Water with your e-mail address.
2. You can cancel your direct debit (Automatic Payment Plan) authorization one of two ways:
   1. Use the online form and select Cancel Service within the Request Type section;
   2. Or you can submit your request in writing by e-mailing Denver Water's Treasury Department.

E-mail Customer Care or call them at 303-893-2444 at least three business days before the payment date, and we will postpone deductions until we have answered your questions.

You can stop participating in the Automatic Payment Plan at any time by using our online form (select Cancel Service within Request Type section) or notify our office in writing.

For written requests, send your cancellation to Denver Water's Treasury Department by one of the following methods:

• E-mail: treasury@denverwater.org
• Fax: 303-628-6479
• Mail:
  Denver Water Treasury Dept. - MC 210
  1600 W. 12th Ave.
  Denver, CO 80204-3412