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Pay by Phone

Don’t forget your bill again!

There are two Pay by Phone options: One is automated, and the other is processed by a Denver Water Customer Care Specialist. Both options save time and postage and eliminate check writing. Simply call each time you want to make a payment.

Special situations — such as shut-off or pre-lien notice — cannot be handled by the Automated Service. Please use the Customer Care Phone Payment option (call 303-893-2444) in these situations.

Free Automated Service: Call 1-800-556-0292

New Requirement for Pay by Phone!
You now need your account number and customer ID, located in the top right corner of your bill (see PDF document example). Don’t have your bill? Please call Customer Care at 303-893-2444 (regular business hours: Monday – Friday, 7:30 a.m. to 5:30 p.m.).

  • Step-by-step instructions (interactive voice response)
  • Available 24 hours a day, seven days a week
  • Payment methods include:
    • Fund transfers from checking, savings or money market accounts
    • ATM/Debit Card: bears the STAR or PULSE logo; these payments are "real-time" and cannot be future dated
    • Credit Card: Visa, MasterCard or Discover
  • Commercial and industrial accounts must transfer payments from a bank account

Customer Care Phone Payment Service: Call 303-893-2444

  • A Customer Care Specialist will help you with your payment
  • Available during regular business hours: Monday - Friday, 7:30 a.m. - 5:30 p.m.
  • Your payment will be reflected on your account immediately
  • For payment on delinquent account, lien notice, or other special situations
  • Pay by check, Visa, MasterCard, Discover or ATM/Debit card