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Pay by Phone

There are two Pay by Phone options: One is automated, and the other is processed by a Denver Water Customer Care Specialist. Both options save time and postage and eliminate check writing. Simply call each time you want to make a payment.

Special situations — such as shut-off or pre-lien notice — cannot be handled by the Automated Service. Please use the Customer Care Phone Payment option (call 303-893-2444) in these situations.

Free Automated Service: Call 1-800-556-0292

  • Step-by-step instructions (interactive voice response)
  • Available 24 hours a day, seven days a week
  • Payment methods include:
    • Fund transfers from checking, savings or money market accounts
    • ATM/Debit Card: bears the STAR or PULSE logo; these payments are "real-time" and cannot be future dated
    • Credit Card: Visa, MasterCard or Discover
  • Commercial and industrial accounts must transfer payments from a bank account

Customer Care Phone Payment Service: Call 303-893-2444

  • Convenience fee: $2.50 per transaction
  • A Customer Care Specialist will help you with your payment
  • Available during regular business hours: Monday - Friday, 7:30 a.m. - 5:30 p.m.
  • Your payment will be reflected on your account immediately
  • For payment on delinquent account, lien notice, or other special situations
  • Pay by check, Visa, MasterCard, Discover or ATM/Debit card