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Contact Us: Directory

Denver Water Administration Building

1600 W. 12th Ave.
Denver, CO 80204-3412

Customer Care: 303-893-2444
Emergencies: 303-628-6801
General fax number: 303-628-6199

TopicContact

Customer Care

  • Billing and account information
  • Establish new service
  • Questions about water quality
  • Make a payment
  • Rebates
  • Conservation incentive programs
  • Water audits
  • Xeriscape information
  • Recreation at Denver Water facilities

customercare@denverwater.org
For E-bill questions: ebill@denverwater.org

Please allow up to two business days for a reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Specialist.

Si tiene preguntas, llame al representante de cuidado de cliente: Ventas al 303-893-2444.

Denver Board of Water Commissioners

  • Comments regarding policy to the Board
dbwc@denverwater.org
303-628-6663
Backflow Assemblies/Advice
CrossConnectionControl@denverwater.org
303-628-5969

Citizens Advisory Committee

  • Comments regarding Denver Water policies
  • Public involvement
  • Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups
CitizensAdvisoryCommittee@denverwater.org
303-628-6663

Custodian of Records for Denver Water

publicrecords@denverwater.org
303-628-6414

Employment

  • Human Resources department

303-628-6300
EmploymentGroup@denverwater.org

Engineering Standards Katie Ross
EngineeringStandards@denverwater.org
CAD Standards Patrick O'Malley/Sandra Lawyer
CADstandards@denverwater.org
303-628-6080
Fire Line Turn On/Off
303-628-6801

HIPAA Protected Health Information

deb.engleman@denverwater.org
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
303-628-6666
Fax: 303-628-6156
DWLocate@denverwater.org
Media Inquiries
stacy.chesney@denverwater.org
travis.thompson@denverwater.org
303-628-6700
Other Divisions of Denver Water
Main Office
303-628-6000
Pressure Problems/Hydraulics
pph@denverwater.org
303-628-6540
Rates and Surcharges
(technical questions)
publicinformation@denverwater.org
Speaker and Tour Requests
speakertourrequest@denverwater.org
303-628-6067

Water Sales Department

  • Purchase taps
  • Plan review
watersales@denverwater.org
303-628-6100
Water Quality Concerns  wqquestions@denverwater.org
303-628-5968
Denver Wastewater Management Division
(storm drains and sewer system)
303-446-3400

Public Information

  • General policy on drought response
  • General feedback
publicinformation@denverwater.org
303-628-6663
Website Issues webmaster@denverwater.org
303-628-6081