Operating Rules
Adopted December 12, 2007
Last Amended July 9, 2008
Effective Date August 1, 2008
Operating Rules in PDF format*
TABLE OF CONTENTS
Article X of the Charter of the City and County of Denver
Chapter 2 - LICENSES AND CONDITIONS FOR WATER SERVICE
2.01 Application of this Chapter
2.01.2 Eligibility for Service
2.02.2 Water Conservation Limitation
2.02.3 Continuous Metering Required
2.03.1 Conditions for Issuance of Fire Protection License
2.05.1 Stub-In Tap Installed Prior to Meter Setting
2.05.3 Compliance with Standards
2.06 Requirements for Obtaining a License
2.06.2 License for Service from a Distributor
2.06.4 Common Service for Individual Units
2.06.5 Separate Service Required
2.07 System Development Charge
2.07.1 Payment of SDC Required
2.07.6 SDC Credits When Water Service Modified
2.08.2 Method for Calculation of Participation Charges
2.08.3 Result of Failure to Pay
2.09 Other Fees and Charges as Conditions of Service
2.09.1 Costs of Main Extensions
2.09.3 Cost of Public Fire Hydrants
2.10 Suspension of Service under a License
2.10.1 Causes for Suspension of Service
2.10.2 Suspension for Non-Payment
2.10.3 Suspension for Reasons other than Non Payment
2.10.4 Suspension of Service for Emergencies or Unauthorized Use
2.11.1 Notice of Proposed Revocation
2.11.2 Effect of Hearing and Appeal
2.12 Cancellation of Licenses for Inactivity
2.12.1 Failure to Activate License
2.12.2 Failure to Convert Stub-in Permit
Chapter 3 - TEMPORARY WATER SERVICE
3.04 Temporary Water Use License
Chapter 4 - NONPOTABLE WATER SERVICE
4.02.2 Conversion of Existing Potable License
4.03 Requirements of Nonpotable Service
4.03.1 Interconnections Prohibited
4.04 Special Conditions for Use of Recycled Water
4.04.3 Operational Requirements
4.04.4 Modifications to Recycled Water Facilities
Chapter 5 - SERVICE OUTSIDE DENVER
5.01 Contractual Relationships
5.02 Distributor Contracts (Water Service Agreements)
5.03 Integrated and Consecutive Systems
5.03.1 Water Quality Regulation
5.04 Other Water Supply Contracts
5.04.2 Non-potable Water Contracts
5.04.3 Carrier Facility Contracts
5.05 Contracts for Water Supply Outside the Combined Service Area
5.05.2 Obligations under Fixed-Amount Contract
5.05.3 Limitations on Delivery
6.01.1 Payment Required for Continued Service
6.02.2 Establishing Rates for Metered Service
6.03.1 Fire Protection Service
6.04.3 Interconnected System Billing
6.04.4 Billing for Separately Owned Structures or Units Within a Structure
6.04.6 No Authorization to Accept Payment
6.05 Delinquency in Payment of Charges
6.05.4 Suspension of Service for Delinquency
6.06.3 Distributor Improvement Charge
8.02 Operation and Maintenance
8.02.2 Mains Owned by Distributors
8.02.4 Variations in Operation
8.03 Construction of Water Mains
8.03.1 Denver Water May Require Construction
8.03.2 Main Extensions Inside Denver and Total Service and Total Service Improvement Areas
8.03.3 Main Extensions in Other Distributor Contract Areas
Chapter 9 - SERVICE CONNECTIONS
9.01 Service Connection Defined
9.02.3 Abandoned, Cancelled or Unused Taps
9.03.5 No Guarantee of Pressure or Continuous Flow
9.03.6 Protection of Water-Using Devices
9.03.7 Maintaining Conformity with Standards
9.04 Modification of Existing Service Connections
9.04.1 Convenience of Denver Water
9.05.1 Repair Services Available
9.05.2 Licensee Responsibility
9.05.3 Extent of Leak Repair Services
Chapter 10 - METERS AND METER PITS
10.02.3 Interconnection of Meters
10.03.1 Accessibility Required
10.03.2 Meter Pit or Inside Building
10.05.3 Convenience of Denver Water
10.05.4 Licensee Responsibility
Chapter 11 - CROSS CONNECTIONS
11.01 Protection of Potable Water Quality
11.02.2 Exceptions for Approved Systems
11.03.1 Backflow Prevention Devices Required
Chapter 12 - EXISTING DENVER WATER FACILITIES
12.01 Third Party Operation of Denver Water Facilities
12.01.1 Prior Approval Required
12.01.4 Penalties for Unauthorized Operation
12.02 Relocation of Denver Water Facilities
12.02.1 Facilities in Public Rights of Way
12.02.2 Facilities Located in Denver Water Property and Easements
Chapter 14 - WATER CONSERVATION
14.01.2 “Water Use Restriction” Distinguished
14.02.2 Irrigation of More Than One Acre
14.02.3 Irrigation of Narrow Strips of Land
14.02.4 Soil Amendment for Irrigation of Turf at Newly Licensed Premises
14.03 Industrial, Commercial and Public Use
14.03.1 Best Management Practices
14.03.2 Heating or Process Water
14.03.5 Commercial Power Washing
14.04 Decorative Water Features
14.06 Emergency Water Use Restrictions
14.07.1 Enforcement During Drought Conditions
15.01 Application of this Chapter
15.01.1 Application of Drought Response within Master Meter Districts
15.02 Stage 2 Drought Responses
15.02.1 Irrigation Watering Restrictions
15.02.2 Exemptions from Irrigation Restrictions
15.02.3 Irrigation of Trees and Shrubs
15.02.4 Irrigation of Flowers and Vegetables
15.02.5 Irrigation System Installation, Operation and Repair
15.02.6 Outdoor Water Features
15.02.8 Washing of Impervious Surfaces
15.02.9 Food and Lodging Establishments
15.02.10 Enforcement of Drought Restrictions
15.02.11 Fixed-Amount Water Contracts
15.03 Stage 3 Drought Responses
15.03.1 Prohibition on Irrigation
15.03.2 Exemptions from Irrigation Prohibition
15.03.3 Irrigation of Trees and Shrubs
15.03.4 Irrigation of Flowers and Vegetables
15.03.5 Irrigation System Installation, Operation and Repair
15.03.6 Outdoor Water Features
15.03.8 Washing of Impervious Surfaces
15.03.9 Food and Lodging Establishments
15.03.11 Fixed-Amount Water Contracts
15.05 Use of Water Not Controlled or Provided by Denver Water
Chapter 16 - HEARING PROCEDURES FOR DISPUTES UNDER THE OPERATING RULES
16.01 Application of this Chapter
16.03.1 Appointment of Hearing Officer
16.03.2 Request for Formal Hearing
16.03.3 Timing of Formal Hearing
16.05 Decision of the Hearing Officer
16.06 Jurisdiction of the Hearing Officer
16.07.2 Procedure for Appeals to the Manager
Chapter 17 - HEARING PROCEDURES FOR DISPUTES ARISING UNDER DENVER WATER CONTRACTS
17.01 Application of this Chapter
17.02 Appointment of Hearing Officer
17.03.1 Hearing Officer to Decide
17.04.6 Objections and Motions
17.05 Decision of Hearing Officer
17.06 Final Determination and Judicial Review
18.06 Inspection of Public Records
18.07 Fees for Copies, Printouts, or Photographs of Public Records
Chapter 19 - DISPOSITION OF UNCLAIMED PROPERTY
19.03 Unclaimed Property to be Returned to Water Works Fund
19.04 Disposition of Unclaimed Property Having an Estimated Value Over $50
19.05 Disposition of Unclaimed Property Having an Estimated Value Less than $50
19.07 Procedures Governing Claims
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