Click on the Forgot your password link to change your password. You will then be prompted to enter a phone number for two-step sign-in verification. You will only need to do this once. After completing the two-step verification, you will be taken directly to your online account.
Our two-step sign-in verification process requires a phone number. This feature provides additional account security.
If you have access to your old phone number, use it to sign in. Once signed in, click on your email address, select Change Two-step Verification Phone, and then follow the prompts. If you do not have access to your old phone, please call Denver Water Customer Care at 303-893-2444 for assistance.
You can select the Call Me option. After a few seconds you will receive a phone call. Then you can press the pound key on your phone to complete the sign in process.
Hit Cancel and then wait approximately one minute before trying again.
The registration link sent to your email is only good for 24 hours. After 24 hours has passed, you will need to start the registration process over. Once a new registration email is received, click on the link, and then fill in your Account Number and Customer ID to complete the process.
The registration email can take a few minutes to arrive. If after waiting a few minutes and you still do not see the email, we may have missed your inbox. Please check the junk or spam folder or start the registration process over.
If you remember registering with this email address before, try resetting your password. If that doesn’t work, call us at 303-893-2444 to ensure the address is associated with the correct account.
- Use your current email to log in.
- Click on your email address and then select Change Login Email.
- Enter your new email address and then verify it using the code that you receive.
- Yes. Register one of your accounts, then log in.
- Click on Accounts and then on Add Additional Account.
- For each account, enter the Account Number, Customer ID and optional nickname. Finally, click Submit.
Click on Accounts and from there you can search for your accounts by Account Number, Customer ID or nickname.
Our system updates nightly. If you made a payment today, your online account will reflect that payment and the new balance tomorrow.
You may see this message when connectivity has been lost. Wait a few moments and then the site should reconnect. If not, try signing in again.
Please see other payment options available for you to use.