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Transfer of Service Portal Access and FAQs

Transfer of Service Portal Access

What is the transfer or service/title company portal?

An online tool to request status and transfer of service for properties serviced by Denver Water.

How do I gain access?

Access must be set up by your title company’s portal administrator. This is usually the escrow manager or branch manager. If you do not have a portal administrator, please request login information for your title company.

What if I do not know who my administrator is?

Contact Denver Water directly at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m. to verify if your company has an established title portal administrator and account.

Transfer of Service Portal FAQs

Login and password information

How do I log in to the portal?

First someone from your title company must have already contacted Denver Water to establish an account. You can then access the portal and enter the designated company email and password.

What if I forget my password?

Ask your portal administrator at your title company for the password. If the administrator does not know the password, the administrator may request a new password from the “Forgot/Reset password” link on the sign-in page. The new password will be sent to the designated portal administrator email assigned to the account.

What if I forget my email/username?

Ask your portal administrator at your title company for the email/username. If the administrator does not know the email/username, contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

Can I change my email address/username?

Only your portal administrator at your title company can change the email address/username. The portal administrator must contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

Can I change my password?

Your portal administrator at your title company can change your password from the “Forgot/Reset password” link on the sign-in page or from the Administrative menu.

Requesting a Transfer of Service

When can a request for Transfer of Service be made?

A Transfer of Service request must be made between two and 10 working days in advance of the transfer date. Denver Water working days do not include holidays and weekends. If your request is less than two days in advance, contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

Why can I not request a Transfer of Service more than 10 business day in advance?

Due to Denver Water business practices, requests are limited to 10 business days in advance.

What is required for a Transfer of Service?

The buyer’s first and last names and mailing address (if different from the premise address) is required. Date of transfer and final bill delivery information is also required.

Note: The buyer’s name must be alphanumeric values. No special characters allowed (i.e., John and Jane Doe). 

What if I do not have my buyer’s mailing address?

Use the premise address for the buyer and update the request once it is known.

For what kind of service can I request a Transfer of Service?

Service types include any water, sewer, irrigation sewer and/or fireline service points.

How do I request a Transfer of Service?

On the Search page enter the street number and street name in the premise Search Criteria. You can narrow your search be entering prefix, street type, city and ZIP code. Choose the correct premise/account from Search Results. Verify Current Service Information and click Continue with Transfer.

What happens when I request a Transfer of Service?

A request is sent to Denver Water to process the Transfer of Service. The Transfer of Service will be processed within two business days of the submitted date.

What does it mean if I’ve searched and no results are returned?

  • You may need to broaden your search criteria by removing the prefix, street type, city and/or ZIP code. Partial street name searches are not recognized.
  • The full address must be entered. No wildcard searches are allowed.
  • The property may have previously been claimed by another title company. If that is the case, you will need to call Denver Water to get the property released.

How will I know if my Transfer of Service request went through to Denver Water?

A confirmation will be emailed to the requestor.

Why did I not receive an email confirmation?

Initial confirmation emails are sent to the requestor’s email address. Updates and cancellation emails are sent to the email address entered by the portal user. Check the pending request list to verify that Denver Water has received the initial request. Otherwise, contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

When can I expect my requested Transfer of Service to be completed?

Transfer of Service requests will be processed within two business days of the submittal date. If your request has not been processed within two business days, contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

What if I am requesting a transfer of service for a duplex or multiplex?

If both sides of the duplex or all units within the multiplex are selling, move forward with submitting the transfer of service. If only one side of the duplex is selling or only one unit within the multiplex, contact Denver Water to notify of the new owner being added.

Is there a transfer of service fee? Where will that be applied?

Yes. There is a $70 transfer of service fee that is applied to all transfer of service requests. This amount will not show in the current balance on the status, but should be added into the amount for escrow funds.

Changes to Pending Transfers of Service

Can I cancel a Transfer of Service request?

You can cancel a Transfer of Service request through the portal up to two business days prior to the scheduled transfer date. If you need to cancel less than two days in advance, you must contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

Can I change the information in a Transfer of Service request?

Updates can be made before the Transfer of Service has been processed by Denver Water. You can click on the address in the pending requests and make changes to the information for the new account. Changes can be made to the name, address, or the request date for the Transfer of Service.

Why can’t I update a pending request?

  • You can update a Transfer of Service request through the portal up to two business days prior to the scheduled transfer date. Otherwise you must contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.
  • Denver Water has not yet processed your request.

When can I expect a change to a pending transfer will be made?

Please allow one business day for the change to be processed.

Why don’t I see my pending request?

If your transfer date has passed, you will not see your pending request.

Why can I not see my buyer’s information in a pending Transfer of Service?

The transfer is currently pending. Once the request has been processed you will see your buyer’s information and will be able to make changes. Pending transfers will be processed within two business days of the submittal date. If you have further questions contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.

Current Account Information Page

What do the alerts mean on the Current Account Information page?

Alerts may contain information regarding the premise’s compliance status. This information should be communicated to buyer and seller in case additional actions are required.

What does the next bill date mean?

If there is an actual date, that is the date of the next bill that will generate. If the bill date is pending, a final bill is in the process of being generated. If the bill date is NA, the account is no longer billing.

What does the last bill date mean?

This is the last day of the most recent billing cycle.

Final Bill Delivery Options

How do I add an address to the list of known addresses for Final Bill Delivery?

Contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.