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Digital accessibility statement

Denver Water is committed to providing digital services that are accessible to the widest possible audience. We are actively working to increase accessibility and usability of our public website (, web-based applications (e.g., Denver Water Online) and other electronic communications.

Our goal is to deliver a web experience that conforms to Web Content Accessibility Guidelines v 2.1, levels A and AA.

Report issues or provide feedback

Please report any accessibility issues or provide feedback for any Denver Water website using the reporting form.

Report Digital Accessibility Concern Form

Or you may call 303-893-2444, Monday through Friday, from 7:30 a.m. to 5:30 p.m.

Please allow 10 business days for us to review and respond. Inquiries made after 4 p.m., or on holidays and weekends, will be considered received the next business day.

Digital accessibility progress report

Last updated: June 28, 2024

Executive Summary

Denver Water has developed a comprehensive compliance plan to adhere to the new accessibility regulations. We have conducted an audit of our current Information and Communication Technology (ICT) to assess conformance levels and identified the necessary efforts to address many issues. Our policies and procedures now incorporate accessibility criteria into procurement, development, maintenance and remediation processes. We have established systems for monitoring and continuous improvement, which include regular reporting and audits. Additionally, we will implement training and awareness programs for all stakeholders to ensure widespread understanding and adherence to these accessibility standards.

Conformance Overview

Much of Denver Water’s ICT conforms with the state’s Office of Information Technology rules, though some content still needs testing and resolution. We have developed a plan to continuously update our sites’ accessibility content and will report our progress quarterly.

Accessibility Status

A project plan was created to implement and improve accessibility. All ICT has undergone an initial assessment and many remediations have been completed. We have developed and trained staff on procedures outlining specific steps to meet accessibility standards in procurement, development, maintenance and remediation.

We are aware of some areas on where we could improve accessibility, which includes PDFs that are not fully accessible. Based on priority, these PDFs will be converted to web pages or remediated to the best extent possible.

Testing and Evaluation

Several applications are automatically crawled to generate reports with Web Content Accessibility Guidelines (WCAG) A, AA and AAA compliance scores, while others undergo manual testing using accessibility tools. We have established an automated process for annual reviews and remediation.

Training and Awareness

Stakeholders have been provided with change management communications. Denver Water is committed to reviewing policies and procedures on a regular basis and identifying future training needs.