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Good Neighbor Commitment

Denver Water is committed to being a good neighbor during construction by completing projects as quickly and efficiently as possible while working with the surrounding community. We will review these commitments periodically to ensure those affected are supported and impacts are mitigated to the extent possible as we move through various phases of work.


Denver Water is committed to maintaining a safe and well-managed worksite, and to protecting the safety of our customers, the community and our employees and contractors.

We are committed to: 

  • Posting safety signs. 
  • Providing flaggers, signs and, when necessary, detour routes to ensure traffic can get around the project. 
  • Regularly sweeping and cleaning the street.
  • Taking appropriate steps to keep debris out of storm drains.
  • Safely operating heavy equipment and securing it after working hours.

Construction Hours

Our construction hours are 7 a.m. to 5:30 p.m., Monday through Friday.

We are committed to: 

  • Following our construction hours unless there are unexpected emergencies, governmental requirements, weather conditions or to occasionally accommodate local businesses.
  • Note: Crews may be temporarily moved from the project for water emergencies elsewhere in our service area.

Equipment Placement

Heavy equipment such as excavation machinery, loaders and dump trucks will be utilized to dig and install the new main. They will be parked along the street after working hours. Crew and storage trailers and portable toilets will also be set up at locations where employees report to work until final project completion. Due to jurisdictional requirements and our desire to keep traffic moving as efficiently as possible, there are only a limited number of areas equipment can be stored.

We are committed to: 

  • Only parking vehicles critical to the project in the area of the project.
  • Positioning vehicles so that they do not cause a safety hazard for drivers or pedestrians.
  • Working to maintain clear driveway access for properties in the project area.
  • Utilizing the limited number of areas equipment can be stored as effectively as possible.
  • Limiting heavy equipment use and construction noise to work hours.

Water Interruption

Planned water outages are likely. These water outages typically last for eight hours. We will work to ensure any outages are communicated and carried out efficiently by providing a one-day advance notice for any planned water outages; however, unexpected water outages may occur.

We are committed to: 

  • Providing one day’s advance notice of planned water outages to impacted addresses.
  • Working to restore water as soon as possible in both planned and unplanned situations and providing contact information to impacted residents during the outage.


We may need to excavate streets, sidewalks and landscaping. This will mostly be in the city right-of-way, which runs from the sidewalk on one side of a street to the sidewalk on the other side, and can include landscaping maintained by the property owner.

We are committed to: 

  • Restoring sidewalks and landscaping impacted by the project back to pre-construction condition. Some restoration may need to wait until seasonal or weather conditions are most suitable.
  • Ensuring our paving contractor permanently installs a final street patch within one month after our crews complete their work. A temporary patch will be in place in the interim.
  • Removing debris-blocking stormwater management devices from storm drains as soon as the potential for project-related debris to enter the storm drain ends. Because this includes erosion from displaced sod, these stormwater management devices will remain until all disturbed landscaping and paving is restored.


Denver Water has staff designated to maintain open communication with neighbors and ensure the community is updated on a regular basis.

We are committed to: 

  • Providing a Denver Water contact for neighbors.
  • Posting updates on appropriate social networks such as
  • Providing updates at neighborhood/homeowners association meetings as needed/requested.
  • Updating our construction projects.

Water Service Terminology

The water main runs underneath the street and is owned and maintained by Denver Water. These mains are not made of lead, nor is any of Denver Water’s water distribution infrastructure.

The service line connects to the water main and runs into your property. The service line is owned and maintained by the property owner. These may be made of lead. 

The water meter measures the amount of water running through the service line and is located in the service line between the water main and your property’s internal plumbing.

The city right-of-way includes the street, sidewalk and any landscaping between the street and the sidewalk. Usually found within the landscaping is the water meter access pit, denoted by a round metal plate with the Denver Water label on it. Although the property owner maintains the right-of-way, Denver Water is allowed to work within that area during our projects.

These commitments are aspirational in nature, and are not to be construed as legal obligations or as creating a contract.

Questions about a specific project?

To inquire about a specific project, please contact Denver Water Customer Care at 303-893-2444 or visit our construction page page.