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Good Neighbor Commitment

Denver Water is committed to being a good neighbor during construction by completing projects quickly and efficiently while working with the surrounding community. We will review these commitments periodically to ensure those affected are supported and impacts are mitigated to the extent possible as we move through various phases of work. These commitments apply to all Denver Water construction projects, including the Lead Reduction Program


Denver Water is committed to maintaining a safe and well-managed work site and to protecting the safety of our customers, the community and our employees and contractors.

We commit to:  

  • Providing flaggers, signage and, when necessary, detour routes to ensure vehicular traffic can travel around the project. 

  • Sweeping the street. 

  • Making every effort to keep debris out of storm drains. 

  • Operating heavy equipment safely and securing the equipment after working hours. 

Construction Hours

Our construction hours are typically 7 a.m. to 5:30 p.m., Monday through Friday. Night or weekend work may be required on occasion.

We commit to:  

  • Adhering to these hours, unless unexpected emergencies, permitting requirements, weather conditions or business accommodations require flexibility. 

  • Note: Crews may need to leave a planned work site to respond to water emergencies elsewhere in our service area. 

Equipment Placement

Heavy equipment will be parked along the street after working hours. Trailers, materials and portable toilets will also be set up at locations where employees report to work until project completion. Due to jurisdictional requirements and our desire to keep traffic moving as efficiently as possible, there are only a limited number of areas equipment can be stored.

We commit to:  

  • Only parking vehicles critical to the project in the project area. 

  • Positioning vehicles so they are not a safety hazard for drivers or pedestrians. 

  • Maintaining driveway access for properties in the project area. 

  • Storing equipment and materials as effectively as possible. 

  • Limiting heavy equipment use and construction noise to working hours. 

Water Interruption

Planned water outages are likely. These water outages typically last for six to eight hours. We will notify residents at least 24 hours before any planned water outage.

We commit to:  

  • Providing impacted addresses with a door hanger notice at least one day in advance of planned water outages. 

  • Restoring water service as quickly as possible in planned and unplanned situations.


We may excavate streets, sidewalks and landscaping in the public right-of-way, which may include landscaping maintained by the property owner.

We commit to:  

  • Restoring streets, sidewalks and landscaping impacted by the project to pre-construction condition. Some restoration may be delayed until weather conditions are most suitable. 

  • Removing debris-blocking stormwater management devices from storm drains as soon as possible. Because this includes erosion from displaced sod, these stormwater management devices will remain in place until all disturbed landscaping and paving is restored.


Denver Water has staff designated to maintain open communication with neighbors and ensure the community is updated on a regular basis.

We commit to:  

  • Providing contact information for Denver Water Customer Care. 

  • Posting updates on appropriate social media outlets, such as NextDoor.

  • Providing updates at neighborhood/homeowners association meetings as needed or requested. 

  • Updating our construction projects map.


  • Water main: The pipe that runs beneath the street and is owned and maintained by Denver Water.  

  • Service line: The pipe that connects to the water main and runs into your property. The service line is owned and maintained by the property owner and may be made of lead. Learn more about the Lead Reduction Program

  • Water meter: Measures your consumption, or the amount of water running through the service line. It is typically located in the public right-of-way, between the sidewalk and a property or in the basement.

    • Public right-of-way: Varies by location, but usually includes the street, sidewalk and some landscaping.  

These commitments are aspirational in nature, and are not to be construed as legal obligations or as creating a contract.

Questions about a specific project?

To inquire about a specific project, please contact Denver Water Customer Care at 303-893-2444 or visit our construction page page.