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Pay My Bill

Ways to Pay

Denver Water offers many options for paying your bill.

Register Your Account

If you want to save postage and/or never pay late, register your account online and consider our automatic payment plan, e-bill and text payment options.

Register for Auto Pay

Make sure you have your account number and customer ID handy when registering.

Streamline your bill-paying process with our free Automatic Payment Plan.

  • Pay your water/sewer bill automatically.
  • Save postage.
  • Never pay late.

With Denver Water’s free Auto Pay the payment amount for your water/sewer bill will be automatically deducted from either your checking account or savings account, you tell us which.

You’ll continue to receive your paper bill in the mail. Your automatic payment will be deducted from your bank account at least 20 days after your billing date. You can cancel this plan at any time.

Register through Denver Water Online. All you need is your account number and customer ID (both located at top of your bill).

Register Today

Register for e-bill (paperless billing)

Make sure you have your account number and customer ID handy when registering.

Our e-bill technology allows you to:

  • Securely receive your water bill in your regular email inbox.
  • Easily pay the invoice from within the secure email or continue to use your current bill pay service.
  • Conveniently pay Denver Water with an electronic check, debit or credit card.
  • Save time and eliminate the cost of checks, postage and bill pay service provider fees.
  • Be more environmentally friendly because you reduce paper waste.
  • Have the option of returning to paper bills at any time.

Privacy protected and secure

Our service partners, Western Union and Striata, use the industry’s strongest type of encryption for secure transactions.

Ready to go paperless?

See sample e-bill.

Ready to sign up?

Register through Denver Water Online. All you need is your account number and customer ID (both located at top of your bill).

Register Today

Things to Remember

  • To allow time to set up your account, subscribe for e-billing at least two weeks before your next bill is due. You’ll receive a confirmation message telling you when to expect your first Denver Water e-bill in your email inbox.
  • You will receive your bill notices from [email protected]. Be sure to add this to your address book and/or change your spam filters to allow this email to get through.
  • After you sign up for e-billing your next water bill will be delivered to your email box and paper bills will stop.
  • If you change your e-mail address, you can do so through online account management. Or you can inform us by email at [email protected] or phone at 303-893-2444.

Register for Text Payment and Reminders

Make sure you have your account number and customer ID handy when registering.

Don’t forget your bill again! Sign up to receive payment alerts and pay your Denver Water bill from your mobile phone.

  • Sign up for check (ACH) or credit card payments.
  • Save postage.
  • Save time.

With Denver Water’s free text payment and reminder, the payment amount for your water/sewer bill can be paid with one click and deducted from either your checking account or savings account, you tell us which.

You’ll continue to receive your paper or e-bill and your payment will be deducted from your bank account when you choose. You can cancel at any time, simply reply “STOP”.

If you have questions about your bill, simply call Customer Care at 303-893-2444.

How do I sign up for text payments and reminders?

You have two options:

  1. Register through Denver Water Online. All you need is your account mumber and customer ID (both located at the top of your bill).
    • Then select Pay Bill from the Account Overview page. Follow the prompts to sign up for ACH text payment or Credit Card text payment.

OR

  1. Sign up by calling 1-800-556-0292.
    • You’ll be prompted to enter your Denver Water account number, customer ID, mobile phone number, bank routing information or card number, and ZIP code.

What happens next?

  • After you sign up, you’ll receive a text message to confirm your enrollment in Text Payment; simply reply “H2O.”
  • Every month you’ll receive a bill reminder five days before your bill is due.
  • No service fee is charged, but text messaging and data rates from your mobile phone provider may apply. Check if your mobile phone carrier is participating.

Pay without registering your account

You don’t have to register your account to pay. You can pay online, pay by phone or pay in person.

Web/Mobile Pay

Make sure you have your account number and customer ID handy when paying.

Web/Mobile Pay lets you quickly and securely make an online water bill payment for free.

Simply log in and select your method of payment each time you want to pay your water bill online. You have the option of using Web/Mobile Pay occasionally or all the time. You will continue to receive a paper bill.

Web/Mobile Pay is easy to use:

  • You need your Denver Water account number and customer ID (enter all 10 digits, including zeros).
  • There are no PINs or passwords to remember.
  • Available 24/7.
  • Payment methods include:
    • Electronic Check (ACH) — use your checking, savings or money market account.
    • ATM/Debit Card — that bears the STAR or PULSE logo; payments are "real time" and cannot be future dated.
    • Credit Card — Visa, MasterCard and Discover are accepted.

If you received a shut-off or pre-lien notice, or for any other special situation, please call Customer Care at 303-893-2444 during regular business hours (Monday – Friday, 7:30 a.m. – 5:30 p.m.).

If you have questions or encounter a transaction problem, please call Denver Water Customer Care at 303-893-2444.

Log in to Web/Mobile Pay

Pay by Phone

Make sure you have your account number and customer ID handy when paying.

There are two Pay by Phone options: One is automated, and the other is processed by a Denver Water Customer Care Specialist. Both options save time and postage and eliminate check writing. Simply call each time you want to make a payment.

Special situations — such as shut-off or pre-lien notice — cannot be handled by the Automated Service. Please use the Customer Care Phone Payment option (303-893-2444) in these situations.

Free Automated Service: Call 1-800-556-0292

  • Step-by-step instructions (interactive voice response).
  • Available 24 hours a day, seven days a week.
  • Payment methods include:
    • Fund transfers from checking, savings or money market accounts
    • ATM/Debit Card: bears the STAR or PULSE logo; these payments are "real-time" and cannot be future dated
    • Credit Card: Visa, MasterCard or Discover
  • Commercial and industrial accounts must transfer payments from a bank account.

Customer Care Phone Payment Service: Call 303-893-2444

  • A Customer Care Specialist will help you with your payment.
  • Available during regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.
  • Your payment will be reflected on your account immediately.
  • For payment on delinquent account, lien notice, or other special situations.
  • Pay by check, Visa, MasterCard, Discover or ATM/Debit card.

Pay in Person

Make sure you have your account number and customer ID handy when paying.

You can make in-person payments at Western Union Agent Locations. Use this location search to find an agent near you, and then call to confirm service hours. Payments can be made in cash or with a PIN-based debit card (at participating locations).

Be sure to have your statement with you so you can relay your account number and customer ID.

Please note: If you are subject to service disconnection, payment by this method may not prevent a delinquent turn-off. Please call Customer Care at 303-893-2444.

What if my account is past due?

We get it. Life happens and a financial hardship can happen to anyone. We offer payment extensions and arrangements for more manageable payments. Additionally, a partial payment is better than no payment and may keep the water on. If you would like to discuss your options, please contact Customer Care at 303-893-2444 during normal business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m. We want to help!