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Tax Information Request

We can provide your account history for tax information if you submit your request in writing.

Directory Contact Information

Customer Care

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • Report property damage and/or bodily injury resulting from an incident involving Denver Water
  • Make a payment
  • Pressure problems/hydraulics
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.


Customer Care Contact Form*

*Expect a reply from us within two business days. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.

Customer Care 2019 Holiday Schedule

  • Tuesday, Jan. 1: Closed (New Year’s Day)
  • Monday, Jan. 21: Closed (Martin Luther King Jr. Day)
  • Monday, Feb. 18: Closed (Presidents' Day)
  • Monday, May 27: Closed (Memorial Day)
  • Thursday, July 4: Closed (Independence Day)
  • Monday, Sept. 2: Closed (Labor Day)
  • Monday, Nov. 11: Closed (Veterans Day)
  • Thursday, Nov. 28: Closed (Thanksgiving Day)
  • Friday, Nov. 29: 7:30 a.m. – 4 p.m.
  • Tuesday, Dec. 24: 7:30 a.m. – 4 p.m. (Christmas Eve)
  • Wednesday, Dec. 25: Closed (Christmas Day)
  • Tuesday, Dec. 31: 7:30 a.m. – 4 p.m. (New Year’s Eve)

Backflow Assemblies/Advice

Denver Board of Water Commissioners

  • Comments regarding policy to the Board

[email protected]


Denver Wastewater Management Division

  • Storm drains and sewer system



CAD Standards External Requirements

Citizens Advisory Committee

  • Comments regarding Denver Water policies
  • Public involvement
  • Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups

[email protected]


Custodian of Records for Denver Water

[email protected]




  • Human Resources department


[email protected]

Engineering Standards

Katie Ross

[email protected]

Fire Line Turn On/Off

Geographic Information Systems (GIS)

  • For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
  • For GIS requests not related to standard data requests or as-builts, email: [email protected].

HIPAA Protected Health Information

[email protected]

Deb Engleman: 303-628-6387

Confidential fax: 303-628-6113

Locate Mains and Service Lines


Fax: 303-628-6156

[email protected]

Media Inquiries

Other Divisions of Denver Water

Main Office: 303-628-6000

Public Information

  • General policy on drought response
  • General feedback

[email protected]


Rates and Surcharges

Sales Administration — Tap Sales & Plan Review

Speaker and Tour Requests — Adults

Speaker and Tour Requests — Youth

  • Elementary through high school students

[email protected]


Water Quality

For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page. Please note that your requests might be Declined on the basis of confidentiality, privilege, and/or security, among others. On those cases, your request might be routed through a CORA request.

Website Issues

If you are having issues with your online account or paying your bill online, please contact Customer Care.

If you are having issues applying for a job online, please call 303-628-6300 or email [email protected].

For any other issues complete and submit the webform.

Webmaster Contact Form