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Contact Us

Tax Information Request

We can provide your account history for tax information if you submit your request in writing.

Directory Contact Information

Customer Care

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • General feedback
  • Report property damage and/or bodily injury resulting from an incident involving Denver Water
  • Make a payment
  • Pressure problems/hydraulics
  • Rates and Surcharges
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.


Customer Care Contact Form*

*Please be aware that at this time we are experiencing higher than normal inquiries and may take up to 5 – 7 business days to reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.

Customer Care 2020 Holiday Schedule

  • Wednesday, Jan. 1: Closed (New Year’s Day)
  • Monday, Jan. 20: Closed (Martin Luther King Jr. Day)
  • Monday, Feb. 17: Closed (Presidents Day)
  • Monday, May 25: Closed (Memorial Day)
  • Friday, July 3: Closed (Independence Day Observed)
  • Monday, Sept. 7: Closed (Labor Day)
  • Wednesday, Nov. 11: Closed (Veterans Day)
  • Thursday, Nov. 26: Closed (Thanksgiving Day)
  • Friday, Nov. 27: 7:30 a.m. – 4 p.m.
  • Thursday, Dec. 24: 7:30 a.m. – 4 p.m. (Christmas Eve)
  • Friday, Dec. 25: Closed (Christmas Day)
  • Thursday, Dec. 31: 7:30 a.m. – 4 p.m. (New Year’s Eve)

Backflow Assemblies/Advice

Denver Board of Water Commissioners

  • Comments regarding policy to the Board

[email protected]

Denver Wastewater Management Division

  • Storm drains and sewer system



CAD Standards External Requirements

Custodian of Records for Denver Water

[email protected]




  • Human Resources department


[email protected]

Employment Verification

For written employment verifications, please email [email protected].

For verbal employment verifications, please call 303-628-6300.

Engineering Standards

Katie Ross

[email protected]

Fire Line Turn On/Off

Geographic Information Systems (GIS)

  • For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
  • For GIS requests not related to standard data requests or as-builts, email: [email protected].

HIPAA Protected Health Information

[email protected]

Deb Engleman: 303-628-6387

Confidential fax: 303-628-6113

Locate Mains and Service Lines


Fax: 303-628-6156

[email protected]

Media Inquiries

Other Divisions of Denver Water

Main Office: 303-628-6000

Sales Administration — Tap Sales & Plan Review

Speaker and Tour Requests — Adults

Speaker and Tour Requests — Youth

  • Elementary through high school students

[email protected]


Water Quality

For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page.

Website Issues

If you are having issues with your online account or paying your bill online, please contact Customer Care.

If you are having issues applying for a job online, please call 303-628-6300 or email [email protected].

For any other issues complete and submit the webform.

Webmaster Contact Form