Report a Problem or Emergency
Claims
Directions to Administration Building
Denver Water Address
Tax Information Request
Directory Contact Information
Customer Care and General Inquiries
- Billing and account information
- Conservation incentive programs
- Establish new service
- General feedback
- Report property damage and/or bodily injury resulting from an incident involving Denver Water
- Make a payment
- Pressure problems/hydraulics
- Rates and Surcharges
- Rebates
- Recreation at Denver Water facilities
- Water audits
- Water quality issues
- Xeriscape information
Regular business hours: Monday through Friday, 7:30 a.m. to 5:30 p.m.
*Please be aware, you may experience long wait times. Consider using our online form or chat with us during business hours using the blue chat icon located in the lower right-hand corner of this page.
†Please allow two to three business days for a response — evenings and weekends may take us a little bit longer.
Customer Care 2025 Holiday Schedule
- Monday, Jan. 1: Closed (New Year’s Day)
- Monday, Jan. 20: Closed (Martin Luther King Jr. Day)
- Monday, Feb. 17: Closed (Presidents Day)
- Monday, March 31: Closed (César Chávez Day Observed)
- Monday, May 26: Closed (Memorial Day)
- Thursday, June 19: Closed (Juneteenth)
- Friday, July 4: Closed (Independence Day)
- Monday, Sept. 1: Closed (Labor Day)
- Tuesday, Nov. 11: Closed (Veterans Day Observed)
- Thursday, Nov. 27: Closed (Thanksgiving Day)
- Friday, Nov. 28: 7:30 a.m.–4 p.m.
- Wednesday, Dec. 24: 7:30 a.m.–4 p.m. (Christmas Eve)
- Thursday, Dec. 25: Closed (Christmas Day)
- Wednesday, Dec. 31: 7:30 a.m.–4 p.m. (New Year’s Eve)
Backflow Assemblies/Advice
Denver Wastewater Management Division
CAD Standards External Requirements
Custodian of Records for Denver Water
Employment
Employment Verification
Denver Water is using The Work Number service from Equifax to help provide automated income and employment verifications.
Please visit www.theworknumber.com, email info@theworknumber.com or call 800-367-5690.
Engineering Standards
Fire Line Turn On/Off
Geographic Information Systems (GIS)
- For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
- For GIS requests not related to standard data requests or as-builts, email: gis@denverwater.org.
HIPAA Protected Health Information
- Personal health correspondence
- Send all confidential correspondence by fax
- HIPAA Privacy Notice
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
Media Inquiries
Other Divisions of Denver Water
Main Office: 303-628-6000
Sales Administration — Tap Sales & Plan Review
Speaker and Tour Requests — Adults
Speaker and Tour Requests — Youth
Water Quality
For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page.
Website Issues
If you are having issues with your online account or paying your bill online, please contact Customer Care.
If you are having issues applying for a job online, please email careers@denverwater.org.
For any other issues complete and submit the webform.