Report a Problem or Emergency
Directions to Administration Building
Denver Water Address
Tax Information Request
Directory Contact Information
Customer Care
- Billing and account information
- Conservation incentive programs
- Establish new service
- General feedback
- Report property damage and/or bodily injury resulting from an incident involving Denver Water
- Make a payment
- Pressure problems/hydraulics
- Rates and Surcharges
- Rebates
- Recreation at Denver Water facilities
- Water audits
- Water quality issues
- Xeriscape information
Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.
*Please be aware that at this time we are experiencing higher than normal inquiries and may take up to 5 – 7 business days to reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.
Customer Care 2020 Holiday Schedule
- Wednesday, Jan. 1: Closed (New Year’s Day)
- Monday, Jan. 20: Closed (Martin Luther King Jr. Day)
- Monday, Feb. 17: Closed (Presidents Day)
- Monday, May 25: Closed (Memorial Day)
- Friday, July 3: Closed (Independence Day Observed)
- Monday, Sept. 7: Closed (Labor Day)
- Wednesday, Nov. 11: Closed (Veterans Day)
- Thursday, Nov. 26: Closed (Thanksgiving Day)
- Friday, Nov. 27: 7:30 a.m. – 4 p.m.
- Thursday, Dec. 24: 7:30 a.m. – 4 p.m. (Christmas Eve)
- Friday, Dec. 25: Closed (Christmas Day)
- Thursday, Dec. 31: 7:30 a.m. – 4 p.m. (New Year’s Eve)
Backflow Assemblies/Advice
Denver Board of Water Commissioners
Denver Wastewater Management Division
CAD Standards External Requirements
Custodian of Records for Denver Water
- Public records requests (under the Colorado Open Records Act) and photo requests
Employment
Employment Verification
For written employment verifications, please email [email protected].
For verbal employment verifications, please call 303-628-6300.
Engineering Standards
Fire Line Turn On/Off
Geographic Information Systems (GIS)
- For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
- For GIS requests not related to standard data requests or as-builts, email: [email protected].
HIPAA Protected Health Information
- Personal health correspondence
- Send all confidential correspondence by fax
- HIPAA Privacy Notice
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
Media Inquiries
Other Divisions of Denver Water
Main Office: 303-628-6000
Sales Administration — Tap Sales & Plan Review
Speaker and Tour Requests — Adults
Speaker and Tour Requests — Youth
Water Quality
For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page.
Website Issues
If you are having issues with your online account or paying your bill online, please contact Customer Care.
If you are having issues applying for a job online, please call 303-628-6300 or email [email protected].
For any other issues complete and submit the webform.