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Contact Us


Safety is important to us and sometimes accidents happen. See who to contact in the event of an incident involving Denver Water.

Tax Information Request

We can provide your account history for tax information if you submit your request in writing.

Directory Contact Information

Customer Care and General Inquiries

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • General feedback
  • Report property damage and/or bodily injury resulting from an incident involving Denver Water
  • Make a payment
  • Pressure problems/hydraulics
  • Rates and Surcharges
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

Regular business hours: Monday through Friday, 7:30 a.m. to 5:30 p.m.


*Please be aware, you may experience long wait times. Consider using our online form or chat with us during business hours using the blue chat icon located in the lower right-hand corner of this page.

Customer Care Contact Form†

†Please allow two to three business days for a response — evenings and weekends may take us a little bit longer.

Customer Care 2024 Holiday Schedule

  • Monday, Jan. 1: Closed (New Year’s Day)
  • Monday, Jan. 15: Closed (Martin Luther King Jr. Day)
  • Monday, Feb. 19: Closed (Presidents Day)
  • Monday, March 25: Closed (César Chávez Day Observed)
  • Monday, May 27: Closed (Memorial Day)
  • Wednesday, June 19: Closed (Juneteenth) 
  • Thursday, July 4: Closed (Independence Day)
  • Monday, Sept. 2: Closed (Labor Day)
  • Monday, Nov. 11: Closed (Veterans Day Observed)
  • Thursday, Nov. 28: Closed (Thanksgiving Day)
  • Friday, Nov. 29: 7:30 a.m. – 4 p.m.
  • Wednesday, Dec. 25: Closed (Christmas Day)

Backflow Assemblies/Advice

Denver Wastewater Management Division

  • Storm drains and sewer system



CAD Standards External Requirements

Custodian of Records for Denver Water




  • Human Resources department

Employment Verification

Denver Water is using The Work Number service from Equifax to help provide automated income and employment verifications.

Please visit, email or call 800-367-5690.

Engineering Standards

Fire Line Turn On/Off

Geographic Information Systems (GIS)

  • For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
  • For GIS requests not related to standard data requests or as-builts, email:

HIPAA Protected Health Information

Deb Engleman: 303-628-6387

Confidential fax: 303-628-6113

Locate Mains and Service Lines

Media Inquiries

Other Divisions of Denver Water

Main Office: 303-628-6000

Sales Administration — Tap Sales & Plan Review

Speaker and Tour Requests — Adults

Speaker and Tour Requests — Youth

  • Elementary through high school students


Water Quality

For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page.

Website Issues

If you are having issues with your online account or paying your bill online, please contact Customer Care.

If you are having issues applying for a job online, please email

For any other issues complete and submit the webform.

Webmaster Contact Form