Report a Problem or Emergency
Denver Water provides water emergency response 24 hours a day.
Directions to Administration Building
Directions to Denver Water's administration building.
Tax Information Request
We can provide your account history for tax information if you submit your request in writing.
Directory Contact Information
Customer Care
- Billing and account information
- Conservation incentive programs
- Establish new service
- Report property damage and/or bodily injury resulting from an incident involving Denver Water
- Make a payment
- Pressure problems/hydraulics
- Rebates
- Recreation at Denver Water facilities
- Water audits
- Water quality issues
- Xeriscape information
Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.
*Please allow up to two business days for a reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.
Customer Care 2018 Holiday Schedule
- Monday, Jan. 1: Closed (New Year’s Day)
- Monday, Jan. 15: Closed (Martin Luther King Jr. Day)
- Monday, Feb. 19: Closed (Presidents' Day)
- Monday, May 28: Closed (Memorial Day)
- Wednesday, July 4: Closed (Independence Day)
- Monday, Sept. 3: Closed (Labor Day)
- Monday, Nov. 12: Closed (Veterans Day Observed)
- Thursday, Nov. 22: Closed (Thanksgiving Day)
- Friday, Nov. 23: 7:30 a.m. – 4 p.m.
- Tuesday, Dec. 25: Closed (Christmas Day)
Customer Care 2019 Holiday Schedule
- Tuesday, Jan. 1: Closed (New Year’s Day)
- Monday, Jan. 21: Closed (Martin Luther King Jr. Day)
- Monday, Feb. 18: Closed (Presidents' Day)
- Monday, May 27: Closed (Memorial Day)
- Thursday, July 4: Closed (Independence Day)
- Monday, Sept. 2: Closed (Labor Day)
- Monday, Nov. 11: Closed (Veterans Day)
- Thursday, Nov. 28: Closed (Thanksgiving Day)
- Friday, Nov. 29: 7:30 a.m. – 4 p.m.
- Wednesday, Dec. 25: Closed (Christmas Day)
Backflow Assemblies/Advice
Denver Board of Water Commissioners
Denver Wastewater Management Division
CAD Standards
Citizens Advisory Committee
- Comments regarding Denver Water policies
- Public involvement
- Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups
Custodian of Records for Denver Water
- Public records requests (under the Colorado Open Records Act) and photo requests
Employment
Engineering Standards
Fire Line Turn On/Off
Geographic Information Systems (GIS)
- For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
- For GIS requests not related to standard data requests or as-builts, email: [email protected].
HIPAA Protected Health Information
- Personal health correspondence
- Send all confidential correspondence by fax
- HIPAA Privacy Notice
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
Media Inquiries
Other Divisions of Denver Water
Main Office: 303-628-6000