Report a Problem or Emergency
Directions to Administration Building
Tax Information Request
Directory Contact Information
Customer Care
- Billing and account information
- Conservation incentive programs
- Establish new service
- Report property damage and/or bodily injury resulting from an incident involving Denver Water
- Make a payment
- Pressure problems/hydraulics
- Rebates
- Recreation at Denver Water facilities
- Water audits
- Water quality issues
- Xeriscape information
Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.
*Expect a reply from us within two business days. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.
Customer Care 2019 Holiday Schedule
- Tuesday, Jan. 1: Closed (New Year’s Day)
- Monday, Jan. 21: Closed (Martin Luther King Jr. Day)
- Monday, Feb. 18: Closed (Presidents' Day)
- Monday, May 27: Closed (Memorial Day)
- Thursday, July 4: Closed (Independence Day)
- Monday, Sept. 2: Closed (Labor Day)
- Monday, Nov. 11: Closed (Veterans Day)
- Thursday, Nov. 28: Closed (Thanksgiving Day)
- Friday, Nov. 29: 7:30 a.m. – 4 p.m.
- Tuesday, Dec. 24: 7:30 a.m. – 4 p.m. (Christmas Eve)
- Wednesday, Dec. 25: Closed (Christmas Day)
- Tuesday, Dec. 31: 7:30 a.m. – 4 p.m. (New Year’s Eve)
Backflow Assemblies/Advice
Denver Board of Water Commissioners
Denver Wastewater Management Division
CAD Standards External Requirements
Citizens Advisory Committee
- Comments regarding Denver Water policies
- Public involvement
- Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups
Custodian of Records for Denver Water
- Public records requests (under the Colorado Open Records Act) and photo requests
Employment
Engineering Standards
Fire Line Turn On/Off
Geographic Information Systems (GIS)
- For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
- For GIS requests not related to standard data requests or as-builts, email: [email protected].
HIPAA Protected Health Information
- Personal health correspondence
- Send all confidential correspondence by fax
- HIPAA Privacy Notice
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
Media Inquiries
Other Divisions of Denver Water
Main Office: 303-628-6000
Public Information
Rates and Surcharges
Sales Administration — Tap Sales & Plan Review
Speaker and Tour Requests — Adults
Speaker and Tour Requests — Youth
Water Quality
For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page. Please note that your requests might be Declined on the basis of confidentiality, privilege, and/or security, among others. On those cases, your request might be routed through a CORA request.
Website Issues
If you are having issues with your online account or paying your bill online, please contact Customer Care.
If you are having issues applying for a job online, please call 303-628-6300 or email [email protected].
For any other issues complete and submit the webform.