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Contact Us

Report an Emergency

Denver Water provides water emergency response 24 hours a day. Report a leak, main break or emergency service problem.

Call 303-893-2444 during regular business hours (Monday – Friday, 7:30 a.m. – 5:30 p.m.) After hours call 303-628-6801.

Sanitary sewage service for Denver Water customers inside the City and County of Denver is provided by the Wastewater Management Division, Department of Public Works. For 24-hour emergency sewage service call 303-446-3400.

Tax Information Request

We can provide your account history for tax information if you submit your request in writing.

Directory Contact Information

Customer Care

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • Make a payment
  • Pressure problems/hydraulics
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.


*Please allow up to two business days for a reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Specialist.

Customer Care 2017 Holiday Schedule

  • Monday, Jan. 2: Closed (New Year’s Day Observed)
  • Monday, Jan. 16: Closed (Martin Luther King Jr. Day)
  • Monday, Feb. 20: Closed (Presidents' Day)
  • Monday, May 29: Closed (Memorial Day)
  • Tuesday, July 4: Closed (Independence Day)
  • Monday, Sept. 4: Closed (Labor Day)
  • Friday, Nov. 10: Closed (Veterans Day Observed)
  • Thursday, Nov. 23: Closed (Thanksgiving Day)
  • Monday, Dec. 25: Closed (Christmas Day)

Backflow Assemblies/Advice

Denver Board of Water Commissioners

  • Comments regarding policy to the Board


Denver Wastewater Management Division

  • Storm drains and sewer system



CAD Standards

Citizens Advisory Committee

  • Comments regarding Denver Water policies
  • Public involvement
  • Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups


Custodian of Records for Denver Water




  • Human Resources department


Engineering Standards

Fire Line Turn On/Off

Geographic Information Systems (GIS)

  • For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
  • For GIS requests not related to standard data requests or as-builts, email:

HIPAA Protected Health Information

Deb Engleman: 303-628-6387

Confidential fax: 303-628-6113

Locate Mains and Service Lines

Media Inquiries

Other Divisions of Denver Water

Main Office: 303-628-6000

Public Information

  • General policy on drought response
  • General feedback


Rates and Surcharges

Speaker and Tour Requests — Adults

Speaker and Tour Requests — Youth

  • Elementary through high school students


Website Issues