Back to top

Contact Us

Tax Information Request

We can provide your account history for tax information if you submit your request in writing.

Directory Contact Information

Customer Care

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • General feedback
  • Report property damage and/or bodily injury resulting from an incident involving Denver Water
  • Make a payment
  • Pressure problems/hydraulics
  • Rates and Surcharges
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

Regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.

303-893-2444

Customer Care Contact Form*

*Expect a reply from us within two business days. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Representative.

Customer Care 2019 Holiday Schedule

  • Tuesday, Jan. 1: Closed (New Year’s Day)
  • Monday, Jan. 21: Closed (Martin Luther King Jr. Day)
  • Monday, Feb. 18: Closed (Presidents' Day)
  • Monday, May 27: Closed (Memorial Day)
  • Thursday, July 4: Closed (Independence Day)
  • Monday, Sept. 2: Closed (Labor Day)
  • Monday, Nov. 11: Closed (Veterans Day)
  • Thursday, Nov. 28: Closed (Thanksgiving Day)
  • Friday, Nov. 29: 7:30 a.m. – 4 p.m.
  • Tuesday, Dec. 24: 7:30 a.m. – 4 p.m. (Christmas Eve)
  • Wednesday, Dec. 25: Closed (Christmas Day)
  • Tuesday, Dec. 31: 7:30 a.m. – 4 p.m. (New Year’s Eve)

Backflow Assemblies/Advice

Denver Board of Water Commissioners

  • Comments regarding policy to the Board

[email protected]

303-628-7017

Denver Wastewater Management Division

  • Storm drains and sewer system

Website

303-446-3400

CAD Standards External Requirements

Citizens Advisory Committee

  • Comments regarding Denver Water policies
  • Public involvement
  • Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups

[email protected]

303-628-7017

Custodian of Records for Denver Water

[email protected]

303-628-6414

Employment

Employment

  • Human Resources department

303-628-6300

[email protected]

Engineering Standards

Fire Line Turn On/Off

Geographic Information Systems (GIS)

  • For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request.
  • For GIS requests not related to standard data requests or as-builts, email: [email protected].

HIPAA Protected Health Information

[email protected]

Deb Engleman: 303-628-6387

Confidential fax: 303-628-6113

Locate Mains and Service Lines

303-628-6666

Fax: 303-628-6156

[email protected]

Media Inquiries

Other Divisions of Denver Water

Main Office: 303-628-6000

Sales Administration — Tap Sales & Plan Review

Speaker and Tour Requests — Adults

Speaker and Tour Requests — Youth

  • Elementary through high school students

[email protected]

303-634-3425

Water Quality

For standard data requests for Watershed/Collection Sampling Locations, Watershed/Collection Testing Data, Distribution System Sampling Locations and Testing Data, as well as Additional Water Quality Data, you can initiate a request from the DW GIS Maps and Data Request page.

Website Issues

If you are having issues with your online account or paying your bill online, please contact Customer Care.

If you are having issues applying for a job online, please call 303-628-6300 or email [email protected].

For any other issues complete and submit the webform.

Webmaster Contact Form