Emergency response services include pumping or vacuuming out water, removing debris, securing electric or gas lines and removing hazards to make the premises safe for entry. Mitigation services include drying out affected areas, cutting of drywall, removing flooring/carpets and repairing major appliances that are required for habitability (e.g., furnaces, water heaters, etc.). These services are provided by Denver Water at no cost to the homeowner.

If the water main break makes a home uninhabitable, Denver Water will pay for up to 14 days of temporary lodging at a rate not to exceed the current U.S. General Services Administration rate for lodging. In applicable circumstances, Denver Water may also provide payment to the impacted customer for the cost of storing personal property at a storage facility while services are carried out.

Denver Water will offer a payment based on an estimated cost of restoring damaged uninsured property to its pre-flood condition. Payments for restoring damaged property will be based upon an estimate provided to Denver Water by its own authorized professionally trained claims adjuster. Outside estimates will not be considered.

Denver Water will offer a payment of up to $21,250 to cover uninsured personal property damage. This payment is also based on an estimate provided to Denver Water by its own authorized professionally trained claims adjuster. If a vehicle is damaged and an insurance claim is made, Denver Water will also provide payment to cover the insurance policy deductible, up to $1,000.

With any of these payments or services, Denver Water may ask for proof of insurance and, if applicable, for you to file a claim with your insurer as insured losses will not be eligible for payment. Property owners are free to refuse any or all services and payments. However, you should be aware that Denver Water only considers claims for payments or services specifically authorized in this program. Program benefits vary based on whether the affected property is commercial or residential.