We work hard to keep our water rates as affordable as good service will allow. It’s among the important factors our board considered when they approved new, slightly higher water rates that took effect Jan. 1, 2026.
We also understand that staying current on your bill can be challenging at times, and we’re here to support you. If you keep your balance below $100, you are not at risk of having your water service turned off.
Denver Water offers one-time payment assistance to those who may qualify. Our Customer Care representatives are experts in helping customers navigate payment options and unique circumstances. They can be reached via this contact form or by calling 303-893-2444.
We also partner with Mile High United Way 2-1-1 Help Center. Find out about their assistance programs by dialing 211, texting your ZIP code to 898-211, or visiting 211Colorado.org.
You can make full or partial payments by:
- Making a payment through your online account or making a one-time guest payment online.
- Sending a check in the mail.
- Calling our automated payment service at 1-800-556-0292.
- Paying in person at any Western Union agent location or signing up for autopay.