Transfer of Service Portal Access
The Title Company Portal is an online tool to request status and transfer of service for properties serviced by Denver Water.
If your agency has not registered with Denver Water, request portal access by completing this form. The form will ask you to provide the title company name, requestor and branch manager first and last name, phone number, email and the final bill mailing address. Within two to five business days, a Denver Water representative will provide portal registration details. If you are experiencing issues, contact Denver Water.
Login and Password Information
If you are completing the registration process for the first time since our security update, you must re-create your account. If your agency has not registered for the portal, complete this form or contact Denver Water Customer Care.
Request a new password by selecting the Forgot your password? on the sign-in page. Enter your email address and verify your account. Once verified, reset your password. You can also reset your password within the portal by clicking on the profile icon and selecting “Reset Password.”
To change the email address associated with the account, you must close the account and re-create it using your new email address. To close your account, click on the profile dropdown in the portal and select Close Account.
Requesting a Transfer of Service
A Transfer of Service request must be made between two to 12 business days in advance of the transfer date. Denver Water business days do not include holidays and/or weekends. If you need to make a request sooner than 48 hours in advance, call Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.
Due to Denver Water business practices, requests are limited to a maximum of 12 business days in advance.
The buyer's first and last name, mailing address (if different from the premise address), date of transfer and final bill delivery information are required.
Use the premise address for the buyer and update the request once it is known.
Service types include water, sewer, irrigation and/or fireline service points.
In the Premise Search Criteria fields, enter the street number and street name. You can narrow your search by entering the predirectional, street type, city and zip code. Choose the correct premise/account from Search Results. Verify Current Service Information and click Continue Service Transfer.
A request is sent to Denver Water to process the Transfer of Service. The Transfer of Service will be processed within two to five business days of the submitted date, depending on request volume. A confirmation email will be sent upon successful submission.
- Check to ensure you have entered the full street address.
- You may need to broaden your search criteria by removing the predirectional, street type, city and/or ZIP code.
- The property may have previously been claimed by another title company. If that is the case, you will need to call Denver Water to get the property released.
Check the Pending Requested Transfers list to verify that the request was submitted successfully. Initial confirmation emails are sent to the requestor's email address. Updates and cancellation emails are sent to the email address entered by the portal user.
If all units within the multiplex are selling, move forward with submitting the transfer of service. If only one unit is selling, call Denver Water to notify us of the new owner.
Yes. There is a $72 transfer of service fee that is applied to the seller’s account for all transfer of service requests. This amount will not show in the current balance on the status but should be added into the amount for escrow funds.
Changes to Pending Transfers of Service
You can cancel a Transfer of Service request through the portal up to two business days prior to the scheduled transfer date. If you need to cancel less than two business days in advance, you must contact Denver Water at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.
Updates can be made to the request after it has been entered into the system by a Denver Water representative. Click on the address in Pending Request Transfers. Then click Update Request to make changes to the information for the new account. Changes can be made to the name, mailing address or the transfer date for the Transfer of Service. If the option to update the request is not available, it may not be in the system yet, or it may be too close to the transfer date.
If Denver Water has not yet processed your request by sending a confirmation email, you can update your Transfer of Service request through the portal. If the option to update the request is not available, it may not be in the system yet, or it may be too close to the transfer date.
Please allow two to five business days for changes to be processed, depending on request volume.
If your transfer date has passed, you will not see your pending request.
Once the request has been entered into the system by a Denver Water representative, you will see your buyer's information and will be able to make changes.
Current Service Information Page
Alerts may contain information regarding the premise’s compliance status. This information should be communicated to buyer and seller in case additional actions are required.
If there is an actual date listed, that is the date the next bill will generate. If the bill date is pending, a final bill is in the process of being generated. If the bill date shows as N/A, the account is no longer billing.
If you receive this message, it means you have reached the maximum of 250 search requests for the day. You will need to wait until the next day to search property status or request a transfer of service.
Final Bill Delivery Options
Email fnl@denverwater.org to request changes to your portal profile. You can also contact Denver Water Customer Care at 303-893-2444, Monday – Friday, 7:30 a.m. – 5:30 p.m.