Back to top

Lead Service Line Replacement Reimbursement

Reimbursement Frequently Asked Questions

Who qualifies for a reimbursement?

To qualify for a partial reimbursement for a lead service line replacement, the applicant must meet the following requirements:  

  • The applicant must be the property owner where the service line is located.
  • The service line must be entirely or partially made of lead. To see if a property has or may have a lead service line, use this interactive map.
  • An application for reimbursement must be submitted and approved in advance of replacement of the lead service line.
  • The applicant’s property must not already be on Denver Water’s schedule for lead service line replacement in the current calendar year or in the next calendar year. 
  • The replacement of the lead service line must not conflict with paving moratoriums for recently paved streets.*

*Denver Water may apply an exception for properties that are required to replace a lead service line as a result of Denver Water’s scrape-off/redevelopment policy.

How much is the reimbursement?

The reimbursement is a one-time payment of $3,800. If you are approved, Denver Water will mail you a check.

I already replaced my service line. Can I get the reimbursement?

  • Property owners who replaced their lead service lines prior to April 29, 2020, when the reimbursement program started, are not eligible for the program. 
  • Property owners must submit an application in advance of replacing their lead service line AND receive a confirmation email approving their application.

How long do I have to replace my service line once approved for the reimbursement?

You must replace your lead service line before the end of the calendar year in which your reimbursement is approved. If you do not replace your lead service line before the end of the calendar year, you must reapply in the next calendar year.

The work has been completed, what do I do next?

After the service line is replaced, Denver Water will inspect the new line and set the meter. After Denver Water completes these tasks, Denver Water will issue your reimbursement.

Lead Service Line Replacement Reimbursement Pre-Approval Form

To be completed by the property owner. Please fill out the form below. You will receive an email confirmation if your application is approved.

How many service lines are being replaced?

Property Owner Information

Property Owner Name
Note: Please don’t exceed 7 MB total for your file attachment. Doing so will cause delivery problems of your form submission, which may delay our response.
One file only.
7 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, txt, rtf, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, svg, jpeg.
Property Owner's Address (where replacement will occur)
Property must have an active account and receive a bill from Denver Water for water service. If you don’t have an active account, you can contact Sales Administration to discuss your options at 303-628-6100 or [email protected].
You can add additional addresses below. Property must have an active account and receive a bill from Denver Water for water service. If you don’t have an active account, you can contact Sales Administration to discuss your options at 303-628-6100 or [email protected].
Property Owner's Addresses (where replacement will occur)
Property Owner's Addresses (where replacement will occur)
more items
Mailing/billing address

Contractor Information

See list of qualified contractors.
Contractor Information

Denver Water will send a reimbursement check to the property owner through the mail. Please consult with a tax professional to determine whether this reimbursement is taxable.

Also, Denver Water is collecting information on the service lines being replaced and customer information in order to improve this reimbursement program.

Please indicate if the work on the service line involves a full replacement of the line (from the meter inside the home to the connection to Denver Water’s delivery main in the street), or if it is a partial replacement (only a section of the full line).
If the work being done is a partial replacement, please confirm which section is being replaced.
Will the lead service line replacement work occur in conjunction with other construction projects at the property or demolition of a structure?
If yes, please review Denver Water’s Scrape-Off Policy.
To help improve the program, please indicate your household income. (This information is optional and will not be a factor in reviewing the application for reimbursement.)
Please indicate your estimated value of your property.

You will receive an email from Water Sales with the status of your application.

After Denver Water has approved your application for reimbursement, you may begin work to replace your service line. If Denver Water does not approve your application, you are free to replace your service line, but you will not be eligible for reimbursement.

For additional questions regarding the reimbursement payment process, contact Denver Water Sales Administration by calling 303-628-6100 or emailing [email protected].