Back to top

Leaks

Leaks aren’t always obvious, but they can often waste water and increase water bills. Most leaks are easy to fix, while others may require a plumber.

Denver Water is responsible for repairing leaks on its water meters and water mains. Property owners are responsible for service lines, which run from the main all the way into a home.

To report a leak to a water meter or water main, or to request an inspection, contact Denver Water Customer Care at 303-893-2444.

How to find leaks:
Most leaks can be heard or seen, but some are difficult to detect. Your water meter may be your most useful tool in identifying water leaks on your property because the meter only operates when water is flowing into your property. Follow these easy steps to check for unseen leaks:

  1. Locate the water meter.

outside water meter

inside meter installation

 

Please help save water and keep your water bill down by promptly repairing leaks.

  1. Locate the water supply shut-off valve for your building. It can be outdoors or indoors and is commonly located where the main water pipe enters the building foundation. In a home, this is often near an outside faucet. (Note: If you do not have a main shut-off valve, have one installed by a licensed and bonded plumber.)
  2. Turn off all faucets, outlets and water-using appliances.
  3. Note the gallon calculating sweep hand on the meter. It operates much like a second hand on a watch. After 30 minutes or more, take another look at the dial. If the hand or the number wheels have moved, you have a leak either inside or underground. Now, close the main shut-off valve. If the indicator stops, your leak is inside the building. Toilets are the most common leak culprit, so check your toilets and faucets to ensure you’re not wasting water. If the indicator continues to move when the shut-off valve is closed, you have an underground leak between the water meter and the shut-off valve, which needs to be repaired. Most meters have a small, red triangle or gear-shaped indicator that will show very small water flows. If that indicator is moving after you shut off the valve, you have a leak.